High customer satisfaction is important to us!
In the area of re-calibration, rebuilding, repairs and complaints we are able to reduce the transit time by using the return form sheet.
In case of returns please note
- Fill in the form sheet completely.
- All mandatory fields MUST be completed.
- Please observe, that in case of contaminated devices, the medium (if possible with material safety data sheet) must be indicated. We reserve the right to refuse the acceptance when a packet is not marked.
- You will receive a confirmation of your return delivery via e-mail with a RNM-No. (e.g. RNM0002) within shortest time.
- Mark the packet with this RNM-Number on the outside and give a note which indicates that it might be contaminated. Please send a copy of the form sheet with the packet.
- A second e-mail informs you about the contact person responsible for your return delivery.
To the product return form